RackSpace Managed Hosting
This is my experience with RackSpace. I talked with them for over two years about getting a server. I called them once and go into their system. They called and called asking when I was going to be ready. When the time came for managed hosting for my company I called five different facilities. RackSpace was the only one to call back with a quote.
My previous setup was a dual Xeon 500MHz 2GB RAM, running on a single T1. The problem was that there wasn't anyone there to manage the system. It would go down for hours at a time if something blew up. We needed a reliable solution.
Rackspace has a very good network. Five different bandwidth providers. 100% "network" uptime. They are very expensive, but sound like they have a good setup and support.
We buy a server with them. $625 a month for a single AMD 1.8GHz processor and 1.5GB RAM. I thought that a 1.8GHz processor would be the same as want we had before. We bought the RAID and Tape backup solutions also.
So off and running with Rackspace. I get the notice that the server is setup. I log in and start poking around. It's running RedHat ES 2.1. Well, that's fine except everything on it is so old that I can't use it. PHP 4.1, Postgresql 7.1, and missing all kinds of needed software. This won't do. So this is when the trouble starts.
Finally after failed attempts to install the newer stable software I call tech support. They want to charge $150 per hour to install the new software. This isn't acceptable. After haggling with them for awhile they tell me that ES 3 has just been added to their collection of install OS's and that they can set the system up with that. So they redo the system with ES 3.
OK, so I'm happy for a bit while I'm installing my software with PHP 4.3 and Postgresql 7.3. I wish that it was Postgresql 7.4, but what can I do...
Then the next big problem. I get the server setup. I move the DNS and basically turn it on. Customers start using the system. Then it happens. The load average spikes over 10. Then it goes to 20. Our system is just crawling. Things that used to take 30 seconds are taking 10-15 minutes. This is crazy.
Then the haggling started again. They check the system for optimizations. Nothing can be done. The server has to be upgraded. So haggling with them more I get into a Dual Xeon 2.4GHz system with 2GB RAM. We had to drop the backups and the RAID so we could afford it. $300 and $680 a month later we get the net contract and the setup starts.
Again with problems. The contract states right on it: RedHat ES 3. They install 2.1 again. Arg! I send a ticket off to get it fixed. They tell me that they have to talk to my Account Manager before they can fix it. I hear nothing for two days.
Finally I call and call until I get ahold of my Account Manager. He fixes the ticket to get the upgrade to ES 3 going. It was suppose to be installed last night between 8PM-Midnight. I waited up till 2AM for it. Nothing. I seen that the server went down, then came back up. I'm unable to log into it. I can ping it, but it's erratic.
So I went to bed and came back in the morning. Here it is, 7AM and the server is still not up. I've sent a ticket to them, and have not heard word back.
My opinion is that RackSpace Managed Hosting really sucks ass. It's basically all marketing and no performance. If it wasn't for the 1 year contract that we signed, I would bail out of there and never look back. Hurricane Electric has Co-Location for $650 a month that includes all the bandwidth you can eat on a very well built server. Heck, all the others are under $400 a month.
I wish I never had met RackSpace. Stay away from them. Right now our customers are pissed at us, and we are losing business.